Return and Refund Policy

Last updated: June 19, 2026

Thank you for shopping at Medical Education Hub. We sell digital educational products, including online courses, training videos, downloadable materials, PDFs, and other digital learning content.

1. Digital Product Policy

Because our products are digital and access is delivered electronically, returns are handled differently from physical products. Once access, download links, streaming access, or course materials have been delivered, the order may no longer be eligible for cancellation or refund, except where required by applicable consumer protection laws.

2. Right of Withdrawal for EU Customers

If you are a consumer located in the European Union, you may have a legal right to withdraw from your purchase within 14 days, unless an exception applies.

For digital content that is not supplied on a physical medium, this right may be lost once digital delivery or access has begun, provided that you gave prior express consent to immediate delivery and acknowledged that you would lose your right of withdrawal once access begins.

By purchasing a digital product from our store and requesting immediate access, you agree that the digital content may be delivered immediately and acknowledge that your right of withdrawal may be lost once access, download, or streaming begins.

3. Refund Eligibility

Refunds may be considered only in the following cases:

• You purchased the same product more than once by mistake.
• You were charged incorrectly.
• You received the wrong digital product.
• The digital content cannot be accessed due to a technical issue caused by our store, and our support team is unable to resolve it.

Refunds are not normally available in the following cases:

• You changed your mind after receiving access to the digital product.
• You downloaded, opened, streamed, or accessed the course materials.
• You no longer need the course after purchase.
• You expected different content but the product description was accurate at the time of purchase.
• You failed to read the product description before purchasing.

4. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us at:

Email: support@medicalducation.com

Please include the following information:

• Your full name
• Your order number
• The email address used for the order
• The reason for your request
• Any screenshots or details that help us understand the issue

We will review your request and respond as soon as possible.

5. Refund Processing Time

If your refund request is approved, the refund will be processed to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear on your statement.

6. Access Issues

If you have trouble accessing your digital product, please contact us before requesting a refund. Our support team can resend access links, check your order, or help resolve technical issues.

7. No Physical Returns

Our products are digital. No physical item will be shipped, and there is no physical return address for digital products.

8. Policy Consistency

This Return and Refund Policy applies to purchases made through our online store. The information shown on this page should match the return settings displayed in Google Merchant Center, checkout, product pages, and any other customer-facing policy pages.

9. Contact Information

If you have any questions about this Return and Refund Policy, please contact us:

Medical Education Hub
Email: support@medicalducation.com
Website: https://medicalducation.com